BillMyBusiness

Refunds & Cancellation

Short version: there is a free trial so you can decide before paying, you can cancel any time, nothing renews without you, and if we have taken money we should not have, we give it back.

Try before you pay

Every account starts with a free trial. No card is needed to begin. The trial is the intended way to find out whether BillMyBusiness suits your business, which is why the refund terms below are what they are rather than a blanket money-back promise.

Cancelling

You can cancel from Settings at any time. Cancelling stops any future billing. Subscriptions do not auto-renew — there is no standing mandate on your card or bank account, and nothing is ever debited unless you start a payment yourself. Your access continues to the end of the period you have already paid for.

When we refund

We will refund you where:

  • You were charged in error — a duplicate payment, or a payment taken after you cancelled. Refunded in full, always.
  • You paid for a plan you could not use because of a fault on our side that we could not fix in reasonable time. Refunded for the affected period.
  • You upgraded or paid within the last 7 days and have barely used the plan. Tell us and we will refund it. We would rather you left with your money than stayed resentful.
  • We changed these terms or our prices in a way you do not accept — the unused part of your current period is refunded.

When we generally do not

  • Part-used periods where the service worked as described and you simply stopped using it.
  • Accounts we suspended or closed for a serious breach of the Terms of Service.
  • Charges more than 12 months old.

These are the general position, not an absolute rule. If your circumstances are unusual, raise it — a policy is not a reason to refuse to listen.

How to ask, and how long it takes

  1. Email support.tech@billmybusiness.in with your registered email address, the payment reference, and what happened.
  2. We respond within 3 working days.
  3. Where a refund is due, we approve it within 7 working days and process it to the original payment method through our payment gateway. Your bank then typically takes a further 5 to 7 working days to show it.

A refund can only go back to the method it came from. We cannot redirect it to a different card or account.

Your data, whatever happens

Cancelling or being refunded never deletes your records by itself, and exporting your own data keeps working. Your books are records you are required to preserve, and we will not hold them behind a payment. You delete your data only when you choose to, from Settings.

If you disagree with our decision

Escalate it to our Grievance Officer at grievance@billmybusiness.in — see the grievance page. That does not affect your right to approach a consumer forum.